Craig Johnson Auto will take good care of you.
This has got to be the most professional and friendly auto repair I've ever dealt with.
Several weeks ago, I brought my S-10 here to have an engine noise diagnosed. In the end, it was bad news and the repairs needed were more extensive than I could handle at the time, but I was still overwhelmingly satisfied with my experience and will definitely bring my other vehicle here next time I need a repair.
First, when I arrived and walked into the office, Craig was sitting behind the desk and greeted me personally. I told him what I was there for, but before he started talking shop (pardon the pun), he took the time to ask me if I had been there before. When I said that it was my first time, he took the time to stand up, look me in the eye, shake my hand and introduce himself. This guy is all class.
He then introduced me to his daughter, who was very courteous and friendly. She accompanied me to my car and started to write up the service order - again, very friendly the whole time. Moments later, Craig came out and took a listen to the engine noise. He gave me a couple "what if" scenarios, then gave me a specific time frame within which he would call me to let me know what he found. We walked back into the office to finish up the paperwork, where he then introduced me to his wife, who was also extrememly friendly.
He asked me if I needed I ride home (which I didn't), then said he'd call me back as soon as he knew anything.
He called me back exactly when he said he would. Although he had bad news regarding the state of my vehicle, he took the time to explain the extent of the damage, patiently answer all my questions, and he was honest and up front about my repair options and what it would cost. He didn't try to push me into a costly repair that I couldn't afford.
The world could use a lot more honest, family-run businesses like this one. Even though I didn't actually get any repair work done on my first visit, my experience ensured that I'll definitely be back. Craig will take good care of you. - Chris V.
Thank you for visiting Craig Johnson Automotive in Rowland Heights, CA. Count on our automotive repair technicians to keep your car, truck, suv, or van on the roads longer and safer.