Called in first before I went in; it was Craig, himself, that picked up the call and helped me when I was there. I had some battery issue, and he said, "No problem just bring it in and I will fix it." He not only fixed my issue but was also very patient listening to my concerns. He gave me some sincere step by step advice. It was really helpful and detailed. I would highly recommend Craig for his service. - Kelvin Y.